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Securus Technologies Expose How Global Tel Link Is Failing Its Customers

Home | Uncategorized | Securus Technologies Expose How Global Tel Link Is Failing Its Customers

When you are working in a certain sector, you need to be the very alert to note the wrongdoings of other companies in the same business. Not just to advance your agendas, but because their wrong doings can have ripple effects on your company. This is why Securus Technology has taken steps to reveal how Global Tel Link, GTL, has been failing its clientele.
In a report by PR Newswire, Mr. Richard Smith, who is the company CEO, said that he was offended that a carrier would stoop below the integrity bar, which most companies have set. He also said that although the PSC order was released in 1998, Securus brought up the issue because GTL’s wrong doings have still continued, and their actions could tarnish the industry’s name.

GTL is a communication provider for inmates, and while providing their services to the Louisiana Department of Correction, they broke a number of laws. The results released after investigations by the Public Service Commission showed that:

The GTL telephones, at the correctional facility, were programmed to add 15 or 36 seconds to the duration of each call.

In some cases, they billed one call more than one time.

After looking at these findings, it was seen that in most of the cases, these actions were done on purpose, and ended up costing taxpayers $1,243,000.

Read story here:

About Securus Technologies

According to, Securus America Technologies is one of the largest communication and technology suppliers to law enforcement, and correctional facilities, serving over 1,000,000 inmates. The company, which has its headquarters in Dallas, Texas, serves various parts of North America. They take pride in offering efficient services, among them emergency response, public information, investigation, biometric analysis, inmate self-service, and monitoring products.

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