Securus Technologies is a renowned leader in providing responsive customer service, innovative and all-inclusive civil justice technical solutions. It has received an A+ rating and certification from the Better Business Bureau (BBB) for upholding their standards. It also aims in serving inmates, public safety, correction agencies and law enforcement societies. Richard A. Smith, the company’s CEO, stated his love for the kind of productiveness of his business. Additionally, he said the company’s mission is to serve their clienteles with their best interests at heart and fulfilling their needs.
The company’s CEO expressed his disappointment. He indicated that the firm compromised their integrity levels while serving their customers. Therefore, Securus Technologies analyses several issues of the potential wrongdoings released by Global Tel Link industry on June 9, 2016. This is done to challenge GTL to act with better integrity and have their issues corrected. Securus Technologies also focuses on providing explanations on many GTL’s inappropriate claims.
Among the multiple issues released by the press, the main systematic wrongdoing by GTL is inflating charges to their esteemed customers. It added various charges to calls after they were rated, timing the call durations while adding 15 or 36 seconds to every call, using add-on programs and frequently billing the phone calls more than once. These actions were crafty, problematic and wholly unauthorized. As a result of these unlawful GTL’s activities, the taxpayers were highly overcharged.
Securus Technologies responded by stating that customers should never be served by an industry that intentionally plays tricks on them. It further reported such actions as a breach of integrity levels and matched forward so that they do not go unnoticed. Securus Technologies deeply cares for its customers and their responsibilities. It would not allow such actions to take place in their industry and tarnish their name. Their accreditation by BBB gives them an upper edge among their competitors and has Securus being confirmed for providing full-spectrum solutions.